ConsularOne Initiative Intended to Modernize Services

June 5, 2017

Contract to Watch: State Department’s $850M Effort to Revamp Passports and Services

Source: Nextgov, Frank Konkel, May 22, 2017

The State Department’s Bureau of Consular Affairs is seeking bidders to modernize the underlying technology it uses to process visas, deliver passport services and provide emergency services to Americans overseas.

The Consular Systems Modernization contract, posted to the government’s Federal Business Opportunities website, is valued at up to $850 million over 10 years, but its importance goes far beyond the price tag.

The request for proposals is crafted around ensuring the Bureau of Consular Affairs provides better customer service to millions of Americans and visa carriers each year, and is the pillar of the “ConsularOne initiative.”

The RFP describes the ConsularOne initiative as “intended to modernize and consolidate the operational environment under a common technology framework to better support the services provided to CA’s customers.”   READ MORE….

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